RETURN OF GOODS
Taking care of your satisfaction, we give you the opportunity to return the product within 30 days of receiving the shipment without giving a reason. Information about the return should be provided by: by sending an e-mail to the following address: info@extra-lables.pl, by calling the number: +48 695 843 372 or use the model withdrawal from the contract. In the event of withdrawal from the contract, we refund the cost of purchasing the goods and the equivalent of the cheapest shipment. More information about the procedure for withdrawing from the contract can be found in the Regulations of our store.
Download the model of withdrawal from the contract by the consumer (Adobe Reader is required to read)
The deadline for withdrawal from the contract for the sale of goods in accordance with applicable regulations expires after 14 days from the date of receipt of the shipment with the goods ordered by you. For the sake of your comfort and satisfaction, we extend this period in our store to 30 days.
The direct costs of returning the Goods shall be borne by the Buyer.
We do not receive that we do not collect parcels on delivery.
Return of goods purchased on FV only after acceptance by the seller.
How to return goods in Extra-Lebels.pl?
In order to exercise the right to withdraw from the contract for the sale of goods, within 30 days of receipt of the shipment with the goods ordered by you, you must inform us about the decision to withdraw from the contract for the sale of goods by means of an unequivocal statement. The statement should be sent in writing to the following e-mail address: info@extra-labels.pl
The goods should be returned to the following address:
Extra-Labels
Bumerang Sp. z o.o.
40-079 Katowice, Poland
Gliwicka 15
Please attach proof of purchase - receipt or FV
COMPLAINT OF GOODS
Complaints about goods purchased in Extra-Labels.pl should be made using the "Complaint template" : download
(Adobe Reader is required to read)
To make a complaint about Brother printers:
2. Enter the order number or invoice number in the body of the message
To make a complaint about Dymo printers:
2. Enter the order number or invoice number in the body of the message
To make a complaint aboutZebra printers :
2. Enter the order number or invoice number in the body of the message
To make a complaint about marker printers:
2. Enter the order number or invoice number in the body of the message
COMPLAINT OF CONSUMABLES (tapes, labels, PVC profiles, heat-shrinkable sleeves):
To complain about consumables (labels, tapes, PVC profiles, shrink sleeves) you should:
1. Contact us by writing an e-mail to the following address: info@extra-labels.pl
2. In the body of the message, please send a detailed description of the problem along with photo documentation, order number or FV
3. In response, we will send you information about the next steps